Delivery Policy

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Same Day Delivery

If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

High Schools

High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling or Changing an Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to leave item at door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

 

Happiness Guarantee

At Urbanization we do our best to provide our customers with healthy and high-quality plants. Every plant is hand picked & packaged carefully with lots of love.  That said, travel can be traumatic for a plant. Losing a few leaves is common and it may take time to adjust.   Occasionally plants are damaged on the bumpy journey to your door.  If this happens, don’t worry, you’re in good hands!  We’ll do everything we can to make sure you’re happy and your plant babies are thriving.

 

What qualifies for a replacement:

  • Plant arrives dead or distressed and is showing excessive damage due to transit as confirmed by our Urbanization Green Team.
  • Foliage is showing largely discolored areas on more than 40% of the plant visible in pictures.
  • Plant loses more than 40% of its leaves within the first 24 hours.
  • Plant arrives with insects that are visible within the first 24 hours.

 

What will NOT qualify for a replacement:

  • Brown tips and/or brown edges on less than 20% of leaves
  • Blemishes or scaring that are natural to the plant and not due to improper wrapping or packaging.  Blemishes can be easily removed or trimmed away and are not indicative of the plant’s imminent decline.
  • Loss of less than 10% of overall foliage.
  • All of the above are normal characteristics of a living plant and will NOT be cause for replacement.
  • Lastly, we will not replace any plants that have been altered or repotted.

 

Damages // Defects

Claims for damaged or defective items must be filed within 24 hours of delivery. Please inspect your items immediately upon delivery. 

Claims must be reported immediately within 24 hours by email jennyn.urbanization@gmail.com. Please provide images of the damaged products. Claims received after 24 hours of delivery will not be processed.

 

Plant Damages

If you receive a plant that you believe is damaged or your plant is having trouble adjusting please email us within 24 hours of delivery at jennyn.urbanization@gmail.com.  In order to field your claim effectively we need the following information:

  1. Your order number
  2. Photos that show the whole plant with the damage portioned visible.  When relevant, include a close up photo also, but only in addition to an image of the entire plant.

We will do our best to assess the health of your plant and provide coaching on how to move forward.  If our Green Team determines that the plant is not salvageable a replacement will be issued no problem!

Urbanization cannot be responsible for plants that are compromised or killed after delivery.  A plant that was healthy on arrival will begin to fade immediately in poor conditions.  Variables that can compromise the health of your plant include, but are not limited to, excessive heat or cold (this includes damage due to heaters or AC units), lack of water, over-watering,  poor air circulation, direct sunlight, no light, poor light, etc.  We’re happy to coach and help with issues that are reported after the 24 hour claim window, but these claims will no longer be eligible for a refund or replacement.